Frequently Asked Questions

Answers to the questions our customers ask most. For anything else, message us on WhatsApp at +92 320 6066120.

About Bint-e-Ahmad

What is Bint-e-Ahmad?

Bint-e-Ahmad is an online store from Multan, Pakistan, selling original unstitched women's suits from Gul Ahmed (Ideas), SAPPHIRE and Zellbury.

Are your suits original?

Yes. We sell original brand articles. Bint-e-Ahmad is an independent retailer and is not an official partner or distributor of these brands.

Are the suits stitched or unstitched?

All our suits are unstitched. Each product page shows whether the suit is a 2-piece or 3-piece.

How many pieces of each design do you have?

Each design is available in limited quantity, often a single piece. Your article is reserved once we confirm your order on WhatsApp or by phone.

Ordering and payment

How do I pay?

All orders are Cash on Delivery (COD). You pay the courier when your parcel arrives. No advance payment is needed.

How is my order confirmed?

After you place an order, we contact you on WhatsApp or by phone to confirm your order and delivery address.

Can I cancel my order?

Yes. You can cancel free of charge before your order is dispatched by messaging us on WhatsApp.

Delivery

Do you deliver all over Pakistan?

Yes, we deliver all over Pakistan. We do not offer international delivery at the moment.

What is the delivery charge?

A flat delivery charge of Rs 250 applies to every order within Pakistan.

How long does delivery take?

Confirmed orders are dispatched within 1–2 business days. After dispatch, delivery usually takes 2–3 business days, depending on your city.

Returns and exchanges

Can I return or exchange a suit?

Yes, within 7 days of delivery, as long as the fabric is unstitched, uncut, unwashed and unused, and in its original packaging with all tags.

Who pays for the return delivery?

Bint-e-Ahmad pays the return delivery charge for approved returns and exchanges.

How long does a refund take?

Approved refunds are sent within 5–7 working days after we receive and check the returned article, by bank transfer, Easypaisa or JazzCash. The original Rs 250 delivery charge is not refundable.

Can sale items be returned?

Sale and discounted articles can be exchanged only. They are not eligible for a refund.

What if I receive a wrong or damaged article?

Contact us within 48 hours of delivery with clear photos and an unboxing video where available, and we will replace or refund it, subject to availability.

Fabrics and seasons

What is Khaddar fabric?

Khaddar is a thick, textured cotton fabric with a coarse, handloom-style weave. It is breathable yet warm, which makes it a popular choice for autumn and winter in Pakistan.

What is Karandi fabric?

Karandi is a textured winter fabric with a slightly coarse, grainy feel. It is usually a blend of fibres and is heavier than lawn or cotton, so it suits colder weather.

Which is warmer, Khaddar or Karandi?

Karandi generally feels heavier and warmer, so it is better for colder days. Khaddar is a breathable cotton that works well for mild winter and autumn.

Is Pashmina good for winter?

Yes. Pashmina-style fabrics used in unstitched suits are soft and warm and are designed for cold weather. Please check each product page for that article's details.

What is Jacquard fabric?

Jacquard is a fabric with the pattern woven into it rather than printed on top, which gives it a rich, textured look.

What is Corduroy fabric?

Corduroy is a durable fabric with raised ridges running along its length. It is warm and soft, which makes it suitable for winter.

What is the difference between lawn, cotton and linen suits?

Lawn is a light, breathable fabric for hot summer days. Cotton is breathable and comfortable for most of the year. Linen suits are slightly heavier and work well in spring, autumn and mild winter.

Which fabric should I choose for each season?

For summer, choose lawn or cotton. For spring and autumn, cotton or linen. For winter, choose Khaddar, Karandi, Pashmina, Jacquard, velvet or Corduroy.