Refund policy
RETURN, EXCHANGE AND REFUND POLICY
Last updated: 20 October 2026
We want you to love your Bint-e-Ahmad article. If you are not satisfied, you can exchange or return it within 7 days of delivery.
CONDITIONS
The article must be:
- Unstitched and uncut
- Unwashed, unworn and unused
- In its original packaging, with all tags and labels intact
Stitched, cut, washed, altered or damaged-after-delivery articles cannot be exchanged or returned.
HOW TO REQUEST
Message us on WhatsApp (+92 320 6066120) within 7 days of delivery with your order number and the reason. We will send you the return instructions. Please do not send an article back before receiving our instructions.
RETURN DELIVERY
Bint-e-Ahmad pays the return delivery charge for approved returns and exchanges.
EXCHANGE
Once we receive and check the returned article, we will dispatch your new article, subject to availability.
REFUND
Approved refunds are sent by bank transfer, Easypaisa or JazzCash within 5–7 working days after we receive and check the returned article. The original Rs 250 delivery charge is not refundable.
SALE AND DISCOUNTED ARTICLES
Sale or discounted articles can be exchanged only. They are not eligible for a refund.
WRONG, DAMAGED OR INCOMPLETE ORDER
If you receive a wrong, damaged or incomplete article, contact us within 48 hours of delivery with clear photos and an unboxing video where available. We will replace it or refund it, subject to availability.
COLOUR VARIATION
Colours may look slightly different because of lighting, photography and screen settings. Minor colour variation is not considered a defect.
CANCELLATION
You can cancel free of charge before your order is dispatched by messaging us on WhatsApp.
CONTACT
WhatsApp / Call: +92 320 6066120
Email: binteahmadofficial@gmail.com
Instagram: @binteahmadofficial
Location: Multan, Punjab, Pakistan