Refund policy

RETURN AND REFUND POLICY

Last updated: 9 September 2026

At Binte Ahmad, we carefully check each article before dispatch. Because our products have limited availability, we do not accept returns or exchanges for change of mind, personal preference, or ordering the wrong article.

ELIGIBLE CLAIMS

A claim may be accepted only if:

• You received the wrong article.
• The article arrived damaged.
• The article or package is incomplete.

You must contact us within 48 hours of delivery through binteahmadofficial@gmail.com or Instagram at @binteahmadofficial.

Please provide:

• Your order number
• Clear photographs of the received article and packaging
• A clear unboxing video, where available
• A description of the issue

CONDITION OF RETURNED ARTICLES

To qualify for review, the article must remain:

• Unstitched and uncut
• Unwashed and unworn
• Unused
• In its original packaging
• With all original tags, labels and accessories intact

Articles that have been stitched, cut, washed, worn, altered or damaged after delivery cannot be returned.

COLOUR AND DISPLAY VARIATIONS

Colours may appear slightly different because of lighting, photography and screen settings. Minor colour variations are not considered defects.

CLAIM REVIEW

Submitting a claim does not automatically guarantee a return or refund. We will review the information and confirm whether the claim is approved.

Please do not send an article back without receiving return instructions from Binte Ahmad.

APPROVED CLAIMS

If an eligible claim is approved, we will offer:

• A replacement of the same article, subject to availability; or
• A refund if a replacement is unavailable.

For an approved claim involving an incorrect, damaged or incomplete article, Binte Ahmad will provide instructions concerning the return and applicable shipping costs.

REFUNDS

A refund if a replacement is unavailable. Approved refunds will be processed within 7–10 business days after the returned article has been received and inspected. The time required for the refunded amount to appear in your account may depend on your payment provider or bank.

CANCELLATIONS

Full payment secures an article from limited stock. Confirmed orders cannot be cancelled because of a change of mind once processing or procurement has begun.

If Binte Ahmad is unable to supply a paid article, the customer will be offered a suitable alternative or a full refund for that article.

CONTACT

Email: binteahmadofficial@gmail.com
Instagram: @binteahmadofficial
Location: Multan, Punjab, Pakistan